Curated For You

Director of eCommerce Strategy
(Customer Success)

Our Vision at Curated for You

At Curated for You, we're a dynamic force reshaping e-commerce with advanced AI. As we raise our Series A, boasting partnerships with renowned names like Revolve, Saks Off 5th, and Steve Madden, we're looking for enthusiastic individuals to propel us to new heights. Our focus? Merging fashion with technology, using AI and machine learning to offer personalized recommendation systems.

Our innovative platform leverages a broad spectrum of consumer insights, from TikTok and runway trends to broader lifestyle shifts. We use these insights to meticulously craft product assortments that align with our customers' lifestyles, offering them personalized recommendations. Our platform is also a comprehensive marketing toolkit that identifies optimal times, places, and audiences for trend promotion, helping retailers maximize their opportunities. Seamlessly integrating with social platforms and ESPs, we enable effortless campaign launches. As a trailblazer in e-commerce technology, we seek a visionary to join our mission and be part of our fast-paced, innovative startup environment.

Location

  • Full-Time

  • Austin-based or Remote (U.S.)

What we're looking for

We seek a highly strategic and experienced Director of eCommerce Strategy to serve as our clients' key advisor and liaison. This role requires deep expertise in e-commerce analytics, merchandising, and marketing, as well as the ability to act as a strategic partner to our retail clients. You will leverage your understanding of key metrics such as revenue, conversion rate, and channel performance to guide clients in optimizing CFY’s solution as part of their eCommerce performance. Working closely with platforms like Salesforce Commerce Cloud, Shopify, or Native to the client, you will help our clients fully utilize our AI-driven platform to enhance their merchandising efforts and maximize ROI.

Responsibilities

Strategic Client Partnership & Ecommerce Performance Analytics

  • Act as the primary point of contact and strategic advisor for a portfolio of clients, ensuring their business objectives are met through tailored eCommerce, merchandising, and marketing strategies.

  • Perform in-depth analysis of CFY site performance, assessing metrics such as revenue, conversion rate (CVR), average order value (AOV), and customer retention, providing customized recommendations for improvement.

  • Lead quarterly business reviews, presenting insights on platform performance, customer behavior, and sales trends, while aligning strategies with each client’s evolving goals and KPIs.

  • Collaborate with clients to design personalized roadmaps, prioritizing platform enhancements and strategic initiatives to drive long-term success.

  • Advise clients on digital marketing strategies, including paid media, SEO, email marketing, and social media, to optimize customer acquisition and retention efforts.

  • Provide technical support and guidance for seamless integration with platforms like SFCC, Shopify, and Native, ensuring data synchronization and optimal performance of AI-driven solutions.

Product Training & Adoption

  • Lead onboarding and training sessions to help clients fully understand and adopt our AI platform, tailoring sessions to specific client needs.

  • Collaborate with clients to implement custom merchandising strategies, ensuring they maximize the value of our solution.

  • Address any challenges in platform adoption and work cross-functionally to resolve technical issues.

Qualifications

  • Bachelor's degree in eCommerce, Marketing, Business, or a related field.

  • 5+ years of experience in eCommerce operations, merchandising, or customer success, ideally within the fashion industry.

  • Expertise in site analytics, including revenue, conversion rates, channel metrics, and marketing performance.

  • Technical know-how and experience working with platforms such as Salesforce Commerce Cloud, Shopify, or Native.

  • Strong communication and presentation skills, with the ability to translate complex data into actionable insights.

  • Proven ability to build strategic client relationships and drive measurable business outcomes.

  • Experience in fast-paced, dynamic environments, with a solutions-oriented mindset.

Why Join Us?

  • Be part of a company on the cusp of Series A, with industry-leading clients.

  • Lead a team making significant contributions to AI in retail.

  • Shape the future of e-commerce with your innovative ideas and leadership.

  • Thrive in an upbeat, supportive, and forward-thinking environment.

  • Enjoy opportunities for growth, learning, and making a real impact in the tech world.

Benefits

  • Comprehensive health benefits, including vision and dental.

  • Competitive salary with opportunities for career advancement.

  • Stock options in one of the fastest-growing tech startups.

  • A matching 401k plan for a secure future.

  • Generous policies for time off.

  • A mix of fun and professional events, both virtual and in-person.

  • Becoming part of a team that's as passionate about technology as it is about creating a difference in e-commerce.

How to Apply

Join Curated for You and be part of a team that is shaping the future of fashion retail through innovative AI-driven solutions. If you are passionate about fashion, technology, and delivering exceptional client experiences, we want to hear from you! Apply now with your resume and a cover letter to hello at curated outlining why you would be the perfect fit for this role.

Does this role sound like a good fit? Email us at hello at curatedforyou.io.