Curated For You

 Customer Success Manager

Our Vision at Curated for You

At Curated for You, we're a dynamic force reshaping e-commerce with advanced AI. As we raise our Series A, boasting partnerships with renowned names like Revolve, Saks Off 5th, and Steve Madden, we're looking for enthusiastic individuals to propel us to new heights. Our focus? Merging fashion with technology, using AI and machine learning to offer personalized recommendation systems.

Our innovative platform leverages a broad spectrum of consumer insights, from TikTok and runway trends to broader lifestyle shifts. We use these insights to meticulously craft product assortments that align with our customers' lifestyles, offering them personalized recommendations. Our platform is also a comprehensive marketing toolkit that identifies optimal times, places, and audiences for trend promotion, helping retailers maximize their opportunities. Seamlessly integrating with social platforms and ESPs, we enable effortless campaign launches. As a trailblazer in e-commerce technology, we seek a visionary to join our mission and be part of our fast-paced, innovative startup environment.

Location

  • Full-Time

  • Austin-based or Remote

What we're looking for

We are seeking a dynamic and experienced Customer Success Manager to join our team. The ideal candidate will have a strong background in e-commerce operations and merchandising, a data-driven mindset, and a passion for fashion and creativity. As a Customer Success Manager, you will play a crucial role in ensuring the success and satisfaction of our clients by managing a portfolio of 3-5 customers, ranging in catalog and revenue size. Reporting to the Director of Customer Success, you will be responsible for building strong relationships with clients, understanding their business needs, and guiding them in maximizing the value of our AI merchandising and insights platform.

Responsibilities

Client Relationship Management:

  • Serve as the primary point of contact for assigned clients, establishing and nurturing strong relationships built on trust and collaboration.

  • Conduct weekly check-ins with clients to understand their goals, challenges, and feedback.

  • Proactively identify opportunities to enhance client satisfaction and drive value through our solutions.

Account Management:

  • Develop a deep understanding of each client's business model, objectives, and KPIs.

  • Collaborate with clients to develop and execute strategic merchandising initiatives aligned with their goals.

  • Monitor client performance and provide insights and recommendations to optimize their catalog assortment.

Product Adoption and Training:

  • Educate clients on the features and capabilities of our AI merchandising and insights platform.

  • Conduct training sessions and workshops to ensure clients are proficient in using the platform to achieve their desired outcomes.

  • Proactively address any issues or barriers to adoption, providing guidance and support as needed.

Cross-functional Collaboration:

  • Collaborate closely with the sales, product, and engineering teams to advocate for client needs and drive product enhancements.

  • Share client insights and feedback internally to inform product roadmap decisions and prioritize development efforts.

Success Measurement and Reporting:

  • Define and track key success metrics for each client, monitoring progress towards goals and identifying areas for improvement.

  • Prepare and deliver regular performance reports and business reviews to clients, highlighting achievements and opportunities for optimization.

Qualifications

  • Bachelor's degree in Business, Marketing, Fashion Merchandising, or a related field.

  • 3+ years of experience in e-commerce operations, merchandising, or customer success roles, preferably in the fashion industry.

  • Proven track record of building and maintaining strong client relationships

  • Strong analytical skills with the ability to interpret data, develop reporting, and derive actionable insights.

  • Site merchandising experience with Shopify, SalesForce, or related.

  • Excellent communication and presentation skills, with the ability to articulate complex concepts in a clear and concise manner.

  • Detail-oriented with a proactive and solutions-oriented mindset.

  • Ability to thrive in a fast-paced, dynamic environment and adapt to evolving client needs.

  • Passion for fashion and a creative mindset are highly desirable.

Why Join Us?

  • Be part of a company on the cusp of Series A, with industry-leading clients.

  • Lead a team making significant contributions to AI in retail.

  • Shape the future of e-commerce with your innovative ideas and leadership.

  • Thrive in an upbeat, supportive, and forward-thinking environment.

  • Enjoy opportunities for growth, learning, and making a real impact in the tech world.

Benefits

  • Comprehensive health benefits, including vision and dental.

  • Competitive salary with opportunities for career advancement.

  • Stock options in one of the fastest-growing tech startups.

  • A matching 401k plan for a secure future.

  • Generous policies for time off.

  • A mix of fun and professional events, both virtual and in-person.

  • Becoming part of a team that's as passionate about technology as it is about creating a difference in e-commerce.

How to Apply

Does this role sound like a good fit? Email us at button below

  • Include the role's title in your subject line.

  • Send along resume and links that best showcase the relevant things you've built and done.